Frequently Asked Questions
Our goal is to provide you with all the information you need to make an informed decision about your transportation needs. If you have any additional questions or concerns, please don’t hesitate to contact us.
What types of vehicles do you have available?
We offer a range of luxury vehicles to suit your needs, including Sedans, SUVs, and Sprinters. Each vehicle is equipped with top-of-the-line features and amenities to ensure that your ride is as comfortable and enjoyable as possible.
What is your cancellation policy?
We require at least 24 hours notice for cancellations. Any cancellations made within 24 hours of your scheduled pickup time may incur a cancellation fee. Please refer to our Terms and Conditions for more information.
Are your drivers licensed and insured?
Yes, all of our drivers are licensed, insured, and highly experienced professionals. They have extensive knowledge of the Orlando area and are committed to providing safe and reliable transportation services.
Do you offer airport meet and greet services?
Yes, we offer airport meet and greet services to ensure that your arrival is as smooth and stress-free as possible. Our driver will be waiting for you at baggage claim with a sign bearing your name, ready to assist you with your luggage and escort you to your vehicle.
Can I make changes to my reservation?
Yes, we understand that plans can change. Reach out to our customer service team as soon as possible to discuss any changes you need to make to your reservation. Please note that additional charges may apply depending on the changes requested.
Do you offer child safety seats?
Yes, we offer child safety seats for infants and toddlers upon request. Please let us know at the time of booking if you require a child safety seat, and we will make sure one is available for your ride.